What about making a career with the MB-230 certification? Find out the free MB-230 sample questions, study guide PDF, and practice tests for a successful Microsoft Certified – Dynamics 365 Customer Service Functional Consultant Associate career start.
These materials are proven and help the candidate to pass the exam on their first attempt.
What Is the Microsoft MB-230 Exam Structure?
The Customer Service exam is a multiple-choice exam, with 40-60 questions. You need to get a 700 / 1000 mark to pass the Customer Service exam. The Microsoft Certified – Dynamics 365 Customer Service Functional Consultant Associate is suitable for candidates who are interested to learn more on the Microsoft Dynamics 365. The official price for the exam is $165.
What Should Be Your Study Method for the MB-230 Exam Preparation?
Once you are determined to take the MB-230 exam, you must get ready with a study guide that combines all your necessary actions during the preparation and materials in one place.
Visit the Official Page for More Clarity:
Visiting the official page could feel a simple task, but a candidate must make sure, that he is not missing out any valuable information regarding the MB-230 exam. One must visit the official page at the beginning of their preparation to find out about the training and other online resources.
Work on the MB-230 Syllabus Topics:
The basic action of the MB-230 exam candidate should be going through the syllabus details and making out a chart to cover the syllabus topics on time. When it comes to covering the syllabus topics, books and online resources work best to ace the exam.
Success in the Microsoft MB-230 exam is highly dependent on grasping the syllabus topics from the core. The more grasp you have, the more is the chance to succeed quickly. Do not hurry to learn the exam topics; learn one at a time. You can also target covering two to three topics daily from the core, but make sure that you don’t move to the next topic, until you finish one.
Increase Your Productivity through Routine Making:
How to make your study schedule the most productive? If the aspirant follows a planned routine, he is going to experience a more productive preparation. You might be a student, or a working professional, choose your productive time according to your current work and plan out your productive hours. If you want to enhance your productivity during the preparation, you must set aside your study hours. Focusing on daily study would help to learn the syllabus topics in a better manner.
Develop Writing Habit:
If you develop the habit of writing essential points during the study, you can revise quickly through these notes. Your study routine should be such that you can properly utilize the study resources. Therefore, follow some proven steps to pass the exam.
When Is the Right Time to Explore MB-230 Sample Questions & Mock Tests?
- The potential Microsoft MB-230 certification candidates should not restrict themselves to learning the syllabus topics only. They can add more value to their preparation; if they explore different MB-230 sample questions through PDF format or regular format, their knowledge base could become stronger.
- The best time to explore sample questions is at the end of syllabus completion. Many valuable websites offer trusted and free sample questions for the MB-230 exam preparation.
- The preparation process is always better with these sample questions and practice test combinations. Many aspirants opt for the MB-230 dumps PDF materials and end up losing confidence in the exam hall during the actual exam preparation process.
- You can learn from the dumps materials, but working with MB-230 dumps PDF won’t help to assess your preparation level. Taking MB-230 mock exams would help the aspirant to get ready with the actual exam structure, and a candidate becomes an expert regarding time management through this process.
- Therefore, drop your focus from MB-230 exam related dumps PDF and get valuable insights through Customer Service practice tests.
- It is always essential to get the real exam experience before you reach the exam hall.MB-230 practice tests, work best in this regard. Continuous practicing helps in getting familiar with the actual exam structure and makes your journey easy while taking the exam.
- EduSum.com offers one of the most valuable practice tests for self assessment. The time-based practice tests help an aspirant to gain ideas on their time management level and answering capacity. The candidates may face difficulty during initial attempts, but through gradual practice, their knowledge base, speed, and marks improve.
- Don’t lose hope, if you are scoring poor in your initial attempts, take it as learn only approach, and be determined to work on the lacking syllabus sections.
How Does the MB-230 Certification Benefit You?
The purpose of becoming the Microsoft Certified – Dynamics 365 Customer Service Functional Consultant Associate is not only gaining knowledge. The aspirant earns the maximum advantage when they face any interview. With the Customer Service certification on their resume, the credibility of the aspirant is proved to the employers over other non-certified peers. Having the Customer Service certification, also helps the aspirants to negotiate well for new job roles or for salary hike.
Here Are Few MB-230 Sample Questions for Your Knowledge:
01. A company implements Dynamics 365 for Customer Service. You are assigned a case. You accidently close the case before completing your work.
You need to ensure that you can continue to work on the case. What should you do?
a) Reassign the case
b) Reactivate the case
c) Clone the case
d) Change the status reason to In Progress
02. You open a case for a customer with an entitlement. The remaining entitlement terms should have been immediately decremented, but they were not. You need to resolve this issue.
What should you do?
a) Create a record creation and update rule.
b) Configure an entitlement channel.
c) Set the entity type to case.
d) Set the allocation type.
03. A company uses Dynamics 365 Customer Service. The schedule shows working intervals of 45 minutes.
The intervals cause customer service representatives to have too much free time during working hours. The company wants to change the intervals to every 30 minutes. You need to configure the intervals.
What should you configure?
a) Schedule with travel time and distance.
b) Fulfillment preferences.
c) Resource crew scheduling.
d) Requirement groups.
e) Schedule within time constraints.
04. Which of the following capabilities is only available when using enhanced SLAs?
a) pause an SLA
b) use security roles to control SLA creation
c) track Key Performance Indicators (KPIs)
d) define failure actions
05. You create an entitlement that decreases the total terms when cases are created. You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremented.
What are two possible causes that you can identify?
(Each correct answer presents a complete solution. Choose two.)
a) when a case that is attached to the entitlement is resolved
b) when the entitlement is attached to a new contact
c) when a case that is attached to the entitlement is deleted
d) when the entitlement is attached to a new case
